Shipping Timelines

• Minimum Delivery Time: Our standard processing time for personalized gift orders is 2 business days. This includes the time required for crafting and preparation.
• Maximum Delivery Time: Once your order is processed and shipped, the delivery time will vary depending on your location and the shipping method selected during checkout. Please refer to the shipping carrier’s estimated delivery timelines for more details.

Shipping Delays
In the rare event of a delay:

• Notify us immediately using your order number for prompt assistance.
• If your shipment is lost or misplaced en route, we will offer one of the following options:
  1. Resend the order (if the same items are still in stock).
  2. Issue a credit note for future purchases.
  3. Provide a full refund.

Shipping Costs
Shipping charges are calculated based on the weight of your order and the destination address. The shipping cost will be displayed during checkout before finalizing your purchase.

Tracking Orders
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the status and location of your package.

Shipping Restrictions

• We currently deliver within the Lucknow region.
• To ensure smooth and timely delivery, we partner with trusted shipping providers specializing in urban logistics.
• Please provide an accurate and complete shipping address to avoid any delays or delivery issues.

Refund and Cancellation Policy

Refund Policy

• Product Concerns: At Smarteshop.in, we are dedicated to delivering high-quality personalized gifts. If your order arrives damaged or incorrect, please contact us within 24 hours of receiving your package. We will assess the issue and provide a replacement or refund as necessary.

Cancellation Policy

• Orders can be cancelled within 1 hour of placement. Cancellations made within this timeframe will be processed without any fees.
• Custom or special orders may have unique cancellation and refund terms, which will be shared at the time of purchase.

Contact Us
For any inquiries or support, feel free to reach out to us:

• Email: smarteshop.in@gmail.com
• Phone: 8002 121 803
• Address: Mirganj, Gopalganj, Bihar – 841428