Definitions

1. “Agreement”
   Refers to the terms and conditions detailed herein, including all schedules, appendices, annexures, and privacy policies. This Agreement may be amended, supplemented, or replaced from time to time and includes references to such updates.

2. “Site”
   Refers to www.smarteshop.in, the online shopping platform owned and operated by SmartEshop, providing users with the ability to browse and purchase personalized gifts and other products listed.

3. “Vendor”/“Seller”
   Refers to any individual or legal entity offering products or services for sale on the Site.

4. “Customer”/“Buyer”
   Refers to any individual or legal entity placing an order for and purchasing products or services listed on the Site.

5. “User”/“You”
   Includes any individual or entity, including Vendors/Sellers, accessing or using the services provided by the Site.

Eligibility

By using this Site, you confirm that you are legally competent to enter into a binding agreement and possess the authority to comply with the terms outlined herein. Minors or those otherwise ineligible under applicable laws must refrain from using this Site.

Term

This Agreement remains effective as long as you access and use the Site. By clicking on the “Proceed to Payment” button, you agree to comply with these terms, our Privacy Policy, and applicable laws.

Termination

SmartEshop reserves the right to terminate your access to the Site or any portion thereof at any time without prior notice. You may also terminate this Agreement by discontinuing the use of the Site.

Modification of Terms and Conditions

SmartEshop may modify these terms at any time without prior notice. Users are encouraged to review the terms periodically. Continued use of the Site indicates your acceptance of the modified terms.

Online Shopping Platform

• Users are responsible for making informed decisions before entering transactions on the Site.
• SmartEshop ensures accurate product descriptions but does not guarantee the absence of errors. Users are advised to carefully review product details before purchase.
• Once an order is placed, it constitutes a commitment to purchase.

Product Pricing

• Product prices listed are current. In the event of a pricing error, SmartEshop reserves the right to cancel affected orders.
• Refunds, where applicable, will be processed within 5-7 working days upon receipt of accurate bank details.

Cancellation Policy

• Orders may be canceled prior to dispatch by contacting customer support at smarteshop.in@gmail.com or via WhatsApp at +91-8002 121 803.
• SmartEshop reserves the right to cancel multiple orders linked to the same address if deemed suspicious.

Return Policy

Returns are accepted only for damaged or defective products. Customers must report issues within 24 hours of delivery by contacting customer support.

Pre-paid Products

• To place prepaid orders, recharge your SmartEshop wallet using the available payment modes.
• Wallet balances can be used exclusively for purchases on the Site.

Communication Policy

By signing up, you agree to receive communications via WhatsApp, SMS, email, push notifications, and customer support calls.

Disclaimer

SmartEshop assumes no liability for losses arising from declined transactions due to issues such as exceeding preset card limits. Product images are representational and may differ from actual items.

Entire Agreement

These terms, along with our privacy policy and other rules, constitute the complete agreement between you and SmartEshop, superseding any prior communications.